Frequently Asked Questions

Most residential roof replacements take 1-3 days depending on the size of your home and the type of roofing material being installed. Weather conditions can affect the timeline — we'll keep you informed throughout the process. Commercial projects vary based on scope and complexity.

Yes, initial consultations and estimates are always free. We'll visit your property, assess the scope of work, and provide a detailed written proposal within 24-48 hours. There's no obligation to proceed after receiving your estimate.

San Juan County's island climate requires durable materials that can handle moisture, salt air, and varying temperatures. We recommend architectural shingles for most residential applications due to their balance of cost and performance. Metal roofing is excellent for coastal properties and offers a 40+ year lifespan. We can discuss all options during your consultation.

Yes, Duke Contracting Services is fully licensed and insured in Washington State. We carry comprehensive liability insurance and workers' compensation coverage to protect both our team and your property. We'd be happy to provide documentation upon request.

We carefully monitor weather forecasts and plan our projects accordingly. If rain is expected, we'll secure your roof with protective coverings at the end of each workday. If significant weather delays occur, we'll communicate with you about rescheduling to ensure proper installation conditions.

Yes, we offer 24-hour emergency response for urgent situations like storm damage or active leaks. Call (360) 376-5873 and we'll dispatch a team member to secure your property as quickly as possible.

We accept checks, credit cards (Visa, Mastercard, American Express), and bank transfers. For larger projects, we can arrange payment schedules tied to project milestones. We require a deposit before materials are ordered, with the balance due upon completion.

Absolutely. We provide a 5-year workmanship warranty on all our installations. Additionally, manufacturer warranties on materials range from 25 years to lifetime, depending on the product you select. We'll provide all warranty documentation upon project completion.

During our inspection, we'll assess the overall condition of your roof, including the age, extent of damage, and condition of the underlying structure. If repairs can extend your roof's life significantly and are cost-effective, we'll recommend that option. If replacement makes more sense financially long-term, we'll explain why. Our goal is honest advice that serves your best interests.

Our office is open Saturday from 8AM-4PM for consultations and questions. Installation work on weekends is available by request for urgent projects and emergency repairs. Standard installation is Monday-Friday.